Returns policy
At Pippopets, we want you to be completely happy with your order.
Changed your mind? You have 14 days.
If the size or colour isn't right, or you've simply changed your mind, you have 14 days from receiving your order to let us know you want to return an item, without giving any reason. You then have 14 days to send it back to us.
To let us know, you can use the “Withdraw from contract here” button on our website, email us at contact.pippopets@gmail.com, or send us the model withdrawal form below. Any other clear statement from you is also valid.
Return conditions
You can examine the item as you would in a shop. Please don't use or wash it, though: if the item comes back damaged or shows signs of use, part of the refund may be withheld to cover the loss in value.
Please send the item back carefully packed, in its original packaging if possible, with any accessories.
Return shipping is at your expense, unless the item is faulty or we made a mistake.
Personalised items
Only the patch with your dog's name is personalised: it is made specially for your order. It therefore can't be returned or refunded, unless it is faulty or we made a mistake. The harness itself isn't personalised: the patch attaches with hook-and-loop, and the harness follows the same rules as our other items.
Wrong harness size: we send you the right one
If the harness doesn't fit your dog, we send you the right size free of charge, without you having to send the first one back. You keep it. Just move the patch to the new harness.
Email us within 14 days of delivery, with your order number.
Attach a photo of the harness on your dog showing that it's too big or too small.
One size exchange per order.
Kit orders
You can return part of a kit. In that case, the kit discount is spread across each piece in proportion to its price: you are refunded the price of the returned item, discount included.
Example: the leash costs CHF 29.90 on its own. Bought in the PIPPO Kit for CHF 69.90 instead of CHF 120.50, you are refunded CHF 17.34. The same calculation applies in your currency.
Faulty item or our mistake
Contact us at contact.pippopets@gmail.com with your order number and a photo of the item. We'll send you a replacement or refund you, at no cost to you.
These commitments are in addition to your statutory rights in your country, including the legal guarantee of conformity. They do not limit them in any way.
How do I return an item?
Let us know about your return within 14 days of delivery, with your order number and the item concerned.
We confirm receipt of your request by email, then send you the return address and instructions.
Send the item back, carefully packed, within 14 days of your request.
Refund
We refund you no later than 14 days after being informed of your return. We may wait until we have received the item, or proof that you have sent it, before refunding you.
The refund is made to the payment method used for the order, at no cost to you. Depending on your bank, it may take a few working days to appear in your account.
Contact us
Pippopets · contact.pippopets@gmail.com
Pippopets — We do our best to make everything as simple and pleasant as possible for you.
Model withdrawal form
You can fill in this form and send it to us, but using it is always optional.
(Complete and return this form only if you wish to withdraw from the contract.)
To Pippopets, contact.pippopets@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Item(s): …
Ordered on: … · Received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Signature of consumer (only if this form is notified on paper): …
Date: …